Kevin Ramsay, AScT, RTMgr     With a number of Lower Mainland local government organizations, Kevin held a total of 19 different leadership positions including General Manager of Human Resources for the City of Vancouver, Chief Administrative Officer for the District of Squamish, and City Manager for the City of Port Moody. In 2016, after 34 years in local government, Kevin retired from the City of Port Moody and incorporated the Innova Strategy Group.   Kevin is an expert on organizational reviews and has provided numerous presentations and papers to organizations across Canada.  Overall, Kevin has led over 25 core service reviews resulting in millions of dollars in operational efficiencies.  Kevin's sits, or has sat, as President, Chair, and/or Director for the BC Water & Waste Association, Canadian Water & Waste Association, BC Environmental Operators Certification Program, American Waterworks Association, Water Environment Federation, Applied Science Technologists & Technicians of BC, Canadian Council for Human Resources in the Environmental Industry, BC One Call, the Public Works Association of BC, the Pacific National Exhibition, the Pacific Northwest Preparedness Society, and WorkSafe BC. 

October 3rd

​

1:00pm - 2:00pm (Breakout Session 2)

Local Government Service Improvement – People, Data, & Relationships (with Kehl Petersen)

​

2:30pm - 3:30pm (Breakout Session 3)

Local Government Service Improvement – People, Data, & Relationships (with Kehl Petersen)

​

Learn why your people, data and relationships are the key to service improvements in local government. This session will provide examples of how local governments have made service improvements through staff, citizen and customer centric processes that have created organizational change that is embraced, not just tolerated, by stakeholders because the ideas came from them. These examples will also show how both relationships and data play a large part in the success of these improvements. These people driven improvement examples range from core service reviews to customer service strategies.

​