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Kehl Petersen

Kehl Petersen, CPHR, BGS, ABT is a leader, consultant and change agent with over thirty diverse years of government experience focused on many elements of the people side of change, innovation, strategy and technology.  Kehl is a Chartered Professional in Human Resources (CPHR) with experienced leadership in change management, engagement, innovation, people strategy, service strategy, technology product management, business process improvement, learning & development, performance, communication and team management. Kehl has led organizational reviews in a variety of government organizations including the District of Squamish (Recreation Services, IT, Building & Development, RCMP), City of Port Moody (IS, HR), Resort Municipality of Whistler, E-Comm 911, City of Vancouver, BC Government, and BC Children’s Hospital. Kehl brings a valuable mix of working environment experience including government insurance, telecommunications, technology, health care, construction, IT services, non-profit, union and non-union, public and private, start-up and mature, large, medium and small organizations, acquisitions, start-ups and outsourcing. Kehl is involved in the open government movement, the innovation community and spends some of his time coaching other professionals in focusing on and marketing their skills and passions.

October 3rd

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1:00pm - 2:00pm (Breakout Session 2)

Local Government Service Improvement – People, Data, & Relationships (with Kevin Ramsay)

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2:30pm - 3:30pm (Breakout Session 3)

Local Government Service Improvement – People, Data, & Relationships (with Kevin Ramsay)

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Learn why your people, data and relationships are the key to service improvements in local government. This session will provide examples of how local governments have made service improvements through staff, citizen and customer centric processes that have created organizational change that is embraced, not just tolerated, by stakeholders because the ideas came from them. These examples will also show how both relationships and data play a large part in the success of these improvements. These people driven improvement examples range from core service reviews to customer service strategies.

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